ReachWithCare.org

Privacy Policy

Effective date: May 25, 2026

This Privacy Policy explains how CareReach Health Network collects, uses, shares, and protects information when users visit reachwithcare.org or use the CareReach platform.

Information We Collect

Account and profile information, including name, email address, organization, role, and workspace details.
Pi Network authentication information, including your Pi username, Pi user identifier, and access token used to verify your identity with Pi Network. We use the access token to validate your session with Pi and do not require a Pi Network API key for this flow.
Care workflow information entered into the platform, such as intake details, appointment requests, triage notes, referral information, and care coordination records.
Subscription and billing information for clinics, care teams, networks, and enterprise clients. Patient access is intended to remain free.
Technical information such as device type, browser, pages viewed, timestamps, error logs, and security events.

How We Use Information

To authenticate users, verify Pi Network sessions, and provide access to the appropriate CareReach portal.
To support patient intake, AI-assisted triage, appointment scheduling, telemedicine coordination, referrals, analytics, and administrative workflows.
To manage subscriptions, billing, customer support, product security, abuse prevention, and platform reliability.
To improve the product, understand usage patterns, fix defects, and develop safer care workflows.
To comply with legal, regulatory, payment, security, and contractual obligations.

Health and Emergency Information

CareReach is designed to support care coordination and AI-assisted workflows. It is not a replacement for emergency services, urgent medical care, or professional medical judgment.
For life-threatening emergencies, users should contact local emergency services immediately.
Healthcare organizations using CareReach are responsible for configuring the platform, permissions, data handling, and clinical workflows according to their legal and regulatory obligations.

How We Share Information

With healthcare organizations, authorized staff, administrators, and care partners when needed to provide the platform and coordinate care.
With service providers that support hosting, authentication, payment processing, analytics, communications, security, and customer support.
With Pi Network only as needed to validate a Pi access token through the official Pi user endpoint.
When required by law, legal process, safety, fraud prevention, platform security, or to protect the rights of users and CareReach.
With a successor organization in connection with a merger, acquisition, financing, or transfer of business assets.

Security and Retention

We use technical and organizational safeguards intended to protect information from unauthorized access, loss, misuse, and alteration.
No internet service can guarantee perfect security. Users and client organizations should maintain secure devices, strong account controls, and appropriate access permissions.
We retain information for as long as needed to provide the service, meet legal obligations, resolve disputes, maintain security, and enforce agreements.

Your Choices

You may request access, correction, deletion, or export of personal information by contacting us.
Some records may need to be retained for legal, billing, security, audit, or care continuity reasons.
You can stop using Pi authentication by discontinuing access through the Pi Browser or requesting account assistance.

Children

CareReach is not directed to children for independent use. A parent, guardian, healthcare organization, or authorized care provider should manage access where required by law.

Contact

For privacy questions or requests, contact privacy@reachwithcare.org.
For support questions, contact support@reachwithcare.org.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.